What it is
Tangle is made possible by supporters. If a feature costs us money to run, it’s for supporters. Everything else stays free for everyone.
The supporter membership is a subscription to the Tangle service, sold online. You choose how much you pay. Every amount includes the same supporter perks.
What supporters get
- Cloud library. Your library kept in the cloud and up to date on every device you sign in to.
We are also working on a mobile app, importing music from social media, and early access to new features. These are plans, not part of what you pay for today.
Prices
All prices are in euros and include VAT.
- Monthly: any whole amount from €5 to €25 per month, charged every month.
- Yearly: any whole amount from €3to €20 per month, charged once a year as €36to €240.
The amount you choose is the amount you pay at every renewal. To change it, cancel and start a new membership at the new amount.
How payment works
Our order process is conducted by our online reseller Vatly B.V., who is the merchant of record for all our orders and handles billing, VAT, invoices, and payment questions. When you become a supporter, you buy from Vatly under the Vatly Buyer Terms. Your use of Tangle stays under our Terms of Service.
- You start from the Tangle appand pay on Vatly’s secure checkout page.
- Payment methods are shown at checkout, such as cards and iDEAL. Payments are processed by Mollie.
- You pay the first period when you check out. The membership renews automatically at the start of each new month or year, and you are charged the same amount then.
- Vatly emails you a receipt and invoice for each payment.
- Your membership starts as soon as the first payment succeeds.
Cancelling
You can cancel at any time in the Tangle app under Settings → My perks, through the billing link in your receipt email, or by writing to us. Cancelling stops the next renewal. Your perks stay until the end of the period you already paid for. If a renewal payment fails, the membership ends.
Refunds
If you change your mind, ask for a refund within 14 days of your first payment and you get it back in full, even though your membership started right away.
After those 14 days, and for renewals, payments are not refunded, except where the law requires it or the service did not work as described. Refunds are processed by Vatly to your original payment method. Ask through the link in your receipt email or write to [email protected].
Contact
Tangle Music B.V., Papaverweg 34, 1032 KJ Amsterdam, The Netherlands. KvK 42197478, VAT NL870138297B01.
Email [email protected]. We reply within two business days.